Fresha review pricing, strengths and limits for med spas
Fresha starts at $19.95 a month for one bookable team member, includes digital forms, and takes a one-time 20% commission on new clients it brings you through its marketplace. It does not offer ePrescribe. This review sticks to what Fresha publishes.1
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What Fresha publishes about its pricing
Every row is quoted from Fresha’s own pricing page, accessed 18 October 2026. “Not published” means Fresha does not say.
| Item | Fresha |
|---|---|
| Entry price | Independent - $19.95/mo, one bookable team member |
| Team plan | $14.95/mo per bookable team member |
| Enterprise | Custom rates above 20 team members; not published |
| Marketplace commission | 20% one-time on new marketplace clients, minimum $6 per client |
| Returning clients | Free. No per-appointment booking fee |
| Digital forms | Included; intake, consent and before-and-after photos |
| ePrescribe | Not offered |
| Loyalty add-on | $59.95/mo per location |
| AI Concierge add-on | $99.95/mo per location |
| SMS | 100 free monthly, then $0.02 per text |
| Card processing rate | 2.29% + 20c in person; 2.79% + 20c online; 3.30% + 20c keyed |
| Contract terms | No minimum commitment, cancel any time |
Where Fresha is strong
You need new clients more than you need better operations
The marketplace is the real product. Fresha only charges when it delivers a new client: 20% once, minimum $6, then that client is yours free forever. For a new or under-booked location that is a materially different risk profile from paying for ads.
You are a small team and want the lowest predictable software cost
A three-person spa is around $45 a month before processing, with no booking fees, no contract and no setup fee, and the core booking, POS and client records in the base price.
Compliance matters but you are not prescribing
Fresha states HIPAA compliance plus HITRUST CSF certification on its med spa page, which is stronger than most booking-first platforms at this price.
Where Fresha falls short
The marketplace takes a commission
New clients who book through the Fresha marketplace cost a one-time 20% of the booking, minimum $6 per client. Returning clients are free, but every new one from the marketplace is charged.
Retention tools are add-ons
Loyalty is $59.95/mo per location and the AI Concierge is $99.95/mo per location, on top of the per-member subscription.
No ePrescribe
Fresha handles intake, consent and before-and-after photos, but does not offer prescribing, so a practice that prescribes needs a second system.
Running Fresha? What Workee adds
Workee runs alongside Fresha. These are screens from the Workee app.
Jenny answers and qualifies new enquiries
A lead fills in a form on your website, Jenny asks your qualifying questions in chat and books a time.
Lead forms where Jenny answers questions, qualifies and books new leads- Booking on your own website, no client account
Jenny brings clients back
Welcome messages, rebooking and win-backs show on the Marketing dashboard, and new offer ideas wait in Action Items for your approval.
- Jenny confirms bookings, rebooks after visits and wins back quiet clients by text and email
- Email and SMS campaigns, Google review requests and holiday offers
Deposits and no-show fees on every appointment
Each appointment shows what was paid, and the card on file lets you charge a no-show fee or send a payment link.
- Deposits, no-show fees and cards on file
Leaving Fresha what it involves
From Fresha’s own help documentation, accessed 18 October 2026.
Your client list
Clients, appointments and the service menu export to Excel, CSV or PDF; reports go one at a time.
Records and retention
Card details cannot be exported, forms and files come out one at a time, and deleting a workspace is permanent.
The full export guide
Every step, in order, with sources.
Compare Fresha further
Fresha review: common questions
- Is Fresha good for med spas?
It suits a small team that wants marketplace exposure and does not prescribe. Weigh the one-time 20% commission (minimum $6) on each new marketplace client against the clients the marketplace brings; returning clients carry no booking fee. - How does Fresha make money if there are no booking fees?Three ways: a per-seat subscription at $14.95 per bookable team member, payment processing at 2.29% + 20c in person, and a one-time 20% commission with a $6 minimum on new clients who discover you through the Fresha marketplace. Returning clients and clients you bring yourself carry no commission.
- Is the Fresha commission worth it?It depends whether you need clients. Paying 20% once on a first visit is often cheaper than the ad spend to acquire the same client, and the client is free thereafter. If your book is already full from your own marketing, the commission is money you did not need to spend.
- Does Fresha work for injectables?Partly. It handles intake forms, consent, notes and before-and-after photos, and states HIPAA compliance with HITRUST certification. But it offers no ePrescribe, so a physician-led practice that prescribes will need a second system.
- Can I keep Fresha and add Workee?Yes. Workee takes bookings on your own website and passes them to the calendar you already run, and Jenny follows up with clients by text and email, so Fresha keeps handling the rest. If you later move fully, Workee has its own calendar, payments and client records, and imports your client list from a spreadsheet.
Running Fresha today?
See what Workee adds to it.
Sources
- Fresha pricing page. Accessed 18 October 2026.
- Fresha — Export your client list. Accessed 18 October 2026.
