Every DM answered in seconds, even at midnight
Leads DM at night and on weekends, then book with whoever answers first. With Jenny, that is you.
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In short: Jenny answers every Instagram DM your clinic gets, in seconds and at any hour. She answers the question first, gets the person’s name and email, asks your qualifying questions and sends your booking link. Each lead is saved in Workee Clients. She only replies to people who wrote to you, inside Instagram’s 24-hour window, and passes medical questions, complaints and “can I talk to someone” to you by SMS. Launching in November 2026.
Updated
The problem in your words
“We see the DM in the morning”
Questions often arrive after hours. By the time someone on your team opens Instagram, the lead has moved on.
“Nobody owns the inbox”
The front desk is with clients. The owner is treating. The DMs wait for whoever has a free minute.
“We never get their details”
A chat about prices ends with “thanks!” and no name, no email and no booking.
How it works in every DM
In this guide
Step 1Jenny answers the question first
Someone asks “how much is lip filler?” Jenny answers from your service list, in seconds, day or night.
Step 2She gets name and email
Then she asks for the details you need, so the lead is saved in Workee Clients with the whole conversation.
Step 3She asks your qualifying questions
The same questions you set for your website lead forms: the treatment, first visit or not, when they want to come in.
Step 4She sends your booking link
The lead picks a time on your own booking page. The booking lands in your calendar like any other.
What it looks like in Workee
From “how much?” to booked
Jenny answers in your voice, collects the details and sends your booking link in the same thread.
Prices only from your service list- Same qualifying questions as your lead forms
Sensitive messages go to a person
Medical questions, complaints and “can I talk to someone” come to you by SMS. Jenny pauses in that thread until you hand it back.
- Take over any thread yourself
- A manual reply stops Jenny’s follow-ups for that lead
What you control
The questions she asks
Pick the contact details and qualifying questions, and the link she sends at the end.
Every conversation
All DM threads in Leads and Conversations, with the lead card. Reply by hand whenever you want.
On or off
Turn DMs on and off with one click. Your settings are kept when it is stopped.
Her limits
Jenny never sends the first DM. She replies inside Instagram’s 24-hour window after the person’s last message.
Her questions, her limits, your switch
Choose the questions Jenny asks, keep sensitive messages for your team and turn her on or off.
Jenny on Instagram and related pages
Jenny for Instagram
DMs, comments and posting in one place. You only approve.
Instagram comment replies
Turn “how much?” comments into DMs and bookings.
Instagram posting on autopilot
A full feed every week from the photos you already take.
Website lead forms with Jenny
The same qualifying questions, on your website.
Booking on your own website
Where Jenny sends your Instagram leads to book.
Workee for med spas
Booking, deposits, reminders and Jenny for aesthetic clinics.
Instagram DMs with Jenny: common questions
- Can Jenny message people who have not written to us?
No. She only replies to people who sent you a DM, inside Instagram’s 24-hour window after their last message. - Where do the leads go?Each lead is saved in Workee Clients with the whole Instagram conversation, so your team sees who they are and what they asked.
- What if someone asks a medical question?Jenny does not answer it. Medical questions, complaints and “can I talk to someone” come to you by SMS, and Jenny pauses in that thread.
- Can my team still reply in Instagram?Yes. Take over any thread in Workee. When someone on your team replies by hand, Jenny stops her follow-ups for that lead.
- Does it use my SMS credits?No. Instagram replies do not use SMS credits.
