Data export guide

How to export your data from Aesthetic Record

Aesthetic Record lets you export the patient list, sales and booking history yourself. Procedures, photos and consents come out one patient at a time, and the terms keep your data available for no more than 30 days after termination. This guide covers what to export, in what order, and what to ask before you cancel.1

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Clients, appointments and reports from Aesthetic Record saved to an export file
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What you can export from Aesthetic Record yourself

From Aesthetic Record’s own help documentation, with sources at the foot of the page. Menu names change; if a path below no longer matches, Aesthetic Record support can point you to the current one.

Patient list

In the web app, open Patients, choose the fields with “+”, then Import/Export and Export as Excel or CSV. The fields are demographic: name, email, date of birth, phone, address, gender and similar. Patient filters let you export a filtered list.

Sales and invoices

The Sales tab exports invoices for a date range to Excel or CSV, one line per invoice item. Business Insights reports download to Excel. Voided invoices are deleted from sales data, so they will not appear.

Appointments

Appointments > wrench icon > Booking History, pick the time frame, then export to Excel. This runs on the web only.

Memberships

The Membership Dashboard has download and export tools with filters and date ranges.

Inventory

Inventory > Export, then choose a clinic. The spreadsheet is emailed to the address on file of the user who runs the export, not downloaded.

Procedures, photos and consents

Per patient: on the web, More Info > Export Procedures, with injection markings and notes as options; in the app, PDF Export for procedures and Image Export for photos. Consents and other paperwork download from each patient’s Document Repository.

What is not documented and needs asking

Aesthetic Record does not publicly document these. Ask support in writing, while your account is still active, and keep the reply.

A bulk export of clinical records

Every documented route for procedures, photos and consents works one patient at a time. For a full export, Aesthetic Record points leaving clinics to a quote form for its Data Migration Services, with no published price.

Wallet, package and gift card balances

eGift card codes and balances sit in a Business Insights report, separate from patient wallets. A bulk export of outstanding wallet credit, unredeemed packages or gift card balances is not described.

What happens after 30 days

The terms make your data available for no more than 30 days after termination and remove any duty to keep or forward it after that. Whether and how it is then deleted is not stated.

Who can run each export

The help articles do not say which user roles can export patients, sales or inventory. Only cancelling is limited to the Head Admin.

Leaving Aesthetic Record: the steps, in order

Export steps
  1. 1Export the patient list first
  2. 2Run the money reports
  3. 3Export booking history and inventory
  4. 4Save clinical records per patient
  5. 5Ask for a quote, in writing
  6. 6Cancel last, as Head Admin
  1. Step 1

    Export the patient list first

    From the web app, export Patients to CSV with every field you need ticked. Check the row count against your active patients before you move on.

  2. Step 2

    Run the money reports

    Export Sales invoices for your full date range, the Membership Dashboard and the Business Insights reports you rely on, including the eGift Card Revenue report. Note any wallet balances by hand.

  3. Step 3

    Export booking history and inventory

    Export Booking History to Excel for past and upcoming dates, and run the inventory export for each clinic. Watch the inbox of the user who ran it.

  4. Step 4

    Save clinical records per patient

    For each patient, export procedures with notes and markings, photos from the app, and the Document Repository files. Keeping medical records for the legally required period is your responsibility under the terms.

  5. Step 5

    Ask for a quote, in writing

    If doing it patient by patient is not realistic, request a Data Migration Services quote through the form in the subscription article, or write to [email protected], and keep the reply.

  6. Step 6

    Cancel last, as Head Admin

    Only the Head Admin can cancel, under Settings > Billing > Subscriptions > Cancel Plan, and billing continues until you do. The terms ask for notice 30 days before the end of your term.

🔗

You may not need to move everything. Workee can run alongside Aesthetic Record.

Workee puts booking on your own website and passes each appointment to the calendar you already run. It adds Jenny, an AI front desk that confirms each booking, follows up after visits to rebook, recovers abandoned bookings and wins back clients who have gone quiet, by text and email. It also gives you lead forms on your website, where Jenny answers questions, qualifies each new lead and books a time, plus email and SMS campaigns, Google review requests, holiday offers and a weekly report on what Jenny did. If you do move fully, Workee has its own calendar, payments (deposits, no-show fees and cards on file) and client records, and imports your client list from a spreadsheet.

See Workee vs Aesthetic Record

Related reading

Exporting from Aesthetic Record: common questions

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